Refund policy
We want you to love your MadreForte purchase. If something isn't right, we're here to help. Please read this policy carefully before requesting a return.
MadreForte Graphic Apparel Collections
All other Boutique Clothing
Timeframe: 14 days from delivery date
Returns are eligible for refund to the original payment method.
Return shipping fee: Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect.
Exception: If item arrives damaged from the warehouse, submit photos within 48 hours.
Item condition requirements:
- Unworn and unused, Original packaging and tags attached, Free from smoke, pet hair, makeup, deodorant, perfume, or stains. We reserve the right to refuse returns that do not meet these criteria.
Out-of-Stock Items After Purchase
If your paid item is out of stock, we will contact the manufacturer for a restock date. If no restock is available, you have 5 days to respond and choose:
Full refund and In-store credit
No response after 5 days: Store credit issued automatically with no expiration date.
Final Sale Items - No Returns
The following items cannot be returned:
Design Your Own Products
Shoes
Jewelry
Sunglasses
Intimates (bralettes, bodysuits, bathing suits)
Hair accessories and hats
Beauty and personal care products
Clearance items
Any Custom orders
Overstock
Seasonal craft show items
Design Your Own Products
No returns, exchanges, or cancellations on Design Your Own products. All custom orders are made specifically for you. We will only remake or refund in the case of a printing defect or an error on our part. No exceptions.
Damaged or Incorrect Items
Contact us at support@madreforte.com within 48 hours of delivery with clear photos. We will resolve the issue and issue a full refund minus the return shipping label cost.
Order Cancellations
Many boutique orders are fulfileld by vendors which are processed immediately after they are placed. Because of this cancellations cannot be guaranteeed once your order has been submitted.
Orders for graphic apparel maybe be cancel within 30 minutes before I start printing. Once printing has started, cancellations are no longer available.
Ineligible Returns
Returns will be refused if items show any of the following:
Signs of any wear
Makeup or deodorant stains
Pet hair
Perfume or smoke odor
Missing tags
No exceptions. We reserve the right to refuse returns that do not meet these criteria.
Excessive Returns Policy
Customers who abuse our return policy will be notified that future returns may be:
Refused, or Subject to a 30% restocking fee
Continued abuse: Orders will be automatically canceled.
Important Notes
Shipping fees are non-refundable.
Store credits: Sent to your order email with no expiration date. Can be used on any product.
Questions? Email us at support@madreforte.com
Thank you for supporting our small business!
Updated November 2025
