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Madreforte Graphics | Printed in Illinois | Fast Shipping

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Shipping policy

Last Updated: October 20, 2025

This Shipping Policy outlines the shipping terms, conditions, and procedures for all orders placed through MadreForte LLC ("MadreForte," "we," "us," or "our"). By placing an order on our website at www.madreforte.com, you acknowledge and agree to the terms set forth in this Shipping Policy.

1. Order Processing

1.1 Processing Schedule

All orders are processed Monday through Friday, excluding federal holidays and postal holidays. Orders placed after 12:00 PM (Central Time) on Friday or during weekends will be processed on the following Monday business day.

1.2 Processing Times by Product Type

ALL Made to Order Graphic Apparel by MadreForte:

  • All custom graphic apparel are produced in-house

  • Processing time: Up to 2 days from order placement (excluding weekends and federal/postal holidays)

  • Orders typically ship within 5-6 business days (Monday through Friday before 4:00 PM Central Time)

  • Once printing begins, modifications to size, color, or design cannot be accommodated

Regular Apparel and Boutique Items:

Processing time: up to 2 days from order placement. (excluding weekends and federal/postal holidays)

2.1 Free Shipping

MadreForte LLC offers free standard shipping for subtotal orders over $50.00 on all regular-priced merchandise shipped within the continental United States.

2.2 Standard Shipping

Standard economy shipping is provided via USPS (United States Postal Service) or UPS, whichever carrier offers the fastest delivery time for your specific location. Estimated delivery times:

  • Delivery Timeframe: 4–6 business days after shipment (excluding weekends and federal/postal holidays)

  • Business Days: Monday through Friday (excluding weekends and federal/postal holidays)

  • Peak Season Delays: Delivery times may be extended during peak shopping seasons, including but not limited to Black Friday, Cyber Monday, Christmas, and other major holidays

2.4 Non-Refundable Shipping Fees

IMPORTANT: All shipping fees, including free shipping costs absorbed by MadreForte LLC, are NON-REFUNDABLE. In the event of a return, refund, or order cancellation, shipping costs will not be reimbursed. 

3. Shipping Destinations

3.1 Domestic Shipping (United States)

We ship to all 50 United States, including:

  • All residential and commercial addresses within the continental U.S.

  • Alaska and Hawaii (please note: delivery times may be extended)

  • U.S. territories and military addresses (APO/FPO/DPO) upon request

3.2 International Shipping

At this time, MadreForte LLC offers domestic shipping only within the United States. 

3.3 Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address at the time of checkout. MadreForte LLC is not responsible for orders shipped to incorrect, incomplete, or outdated addresses provided by the customer.

If a package is returned to us due to an incorrect or incomplete address, you will be responsible for additional shipping charges to reship the order. We will contact you to arrange reshipment and collect any applicable fees before sending the package again.

4. Order Modifications and Cancellations

4.1 Modifications to Custom Graphic Apparel Orders

Due to the personalized nature of custom graphic apparel, cancellation requests must be submitted within 1 hour of order placement. After this time, the order enters production and cannot be canceled.

IMPORTANT: Once the printing process has begun, we cannot make any modifications to your order. We process custom orders quickly to ensure fast delivery, so please review your order carefully before completing your purchase.

4.2 Order Cancellations

Regular Apparel and Boutique Items: Orders for regular clothing and boutique items enter our processing system immediately upon placement. As a result, we typically cannot cancel these orders once they have been submitted.

To request a cancellation, please contact us as soon as possible at support@madreforte.com with your order number. We will make every reasonable effort to accommodate your request, but we cannot guarantee that cancellation will be possible.

5. Delivery and Risk of Loss

5.1 Estimated Delivery Times

Estimated delivery times are provided as a courtesy and are not guaranteed. Actual delivery times may vary based on:

  • Carrier delays

  • Weather conditions

  • Natural disasters

  • Postal holidays

  • Peak shopping seasons

  • Destination location

  • Other circumstances beyond our control

MadreForte LLC is not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.

5.2 Transfer of Risk and Title

All items purchased from MadreForte LLC are made pursuant to a shipment contract. This means that the risk of loss and title for purchased items pass to you upon our delivery of the items to the carrier (USPS or UPS).

Once we have provided you with tracking information and the package has left our facility, MadreForte LLC is no longer responsible for the package.

5.3 Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package through the carrier's website:

We recommend checking your tracking information regularly to stay informed about your delivery status.

6. Lost, Stolen, and Misdelivered Packages

6.1 Carrier Responsibility

MadreForte LLC is not responsible for lost, stolen, or misdelivered packages once tracking information has been provided and the package has left our facility.

Once your order has been shipped and tracking shows that the package has been delivered or is in transit, any issues related to delivery must be addressed directly with the shipping carrier.

6.2 Filing a Claim with the Carrier

If your package is lost, stolen, or misdelivered, you must file a claim directly with the shipping carrier. Please use the appropriate link below based on the carrier used for your shipment:

USPS Claims Support:
https://www.usps.com/help/claims.htm

UPS Claims Support:
https://www.ups.com/us/en/support/file-a-claim.page

6.3 Delivery Confirmation

If tracking information indicates that your package was delivered but you did not receive it, please:

  1. Check with neighbors, household members, or building management

  2. Look around your property, including porches, garages, and side doors

  3. Verify the shipping address on your order confirmation

  4. Contact the carrier directly to open an investigation

While we cannot be held responsible for packages marked as delivered by the carrier, we are committed to customer satisfaction and may assist you in resolving delivery issues on a case-by-case basis. Please contact us at support@madreforte.com if you need assistance.

6.4 Package Theft Prevention

To help prevent package theft, we recommend:

  • Requesting signature confirmation for high-value orders (additional fees may apply)

  • Shipping to a secure location, such as your workplace

  • Using a package locker or pickup location if available in your area

  • Installing a security camera or doorbell camera

  • Asking a neighbor to collect your package if you will not be home

7. Damaged Packages

7.1 Inspecting Your Package

Please inspect your package immediately upon delivery. If the package appears damaged or tampered with, please:

  1. Take photographs of the damaged packaging and contents

  2. Note any damage on the delivery receipt if signing for the package

  3. Contact us immediately at support@madreforte.com

7.2 Reporting Damaged Items

If you receive damaged merchandise, please contact us within 24 hours of delivery with:

  • Your order number

  • Clear photographs of the damaged item(s)

  • Photographs of the packaging

  • Description of the damage

We will work with you to resolve the issue, which may include a replacement, refund, or store credit, depending on the circumstances and product availability.

8. Undeliverable Packages

8.1 Returned Packages

If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or failure to claim the package, we will contact you to arrange reshipment.

You will be responsible for paying additional shipping fees to have the package reshipped. We will not reship the package until payment for the new shipping charges has been received.

8.2 Unclaimed Packages

If you do not respond to our attempts to contact you regarding a returned package within 14 days, we reserve the right to cancel the order and issue a refund minus:

  • Original shipping costs (including free shipping costs absorbed by us)

  • Return shipping costs

  • 20% restocking fee

9. Holidays and Peak Seasons

9.1 Postal Holidays

We do not process or ship orders on federal holidays or postal holidays. Shipping and delivery may be delayed during these periods. Please plan accordingly when placing orders during holiday seasons.

9.2 Peak Shopping Seasons

During peak shopping seasons, including but not limited to:

  • Black Friday and Cyber Monday

  • Christmas and New Year's

  • Valentine's Day

  • Mother's Day

  • Back-to-School season

Processing times and delivery times may be extended due to high order volume and carrier delays. We recommend placing orders early to ensure timely delivery for special occasions.

10. Customer Responsibilities

By placing an order with MadreForte LLC, you agree to:

  • Provide a complete, accurate, and deliverable shipping address

  • Monitor tracking information for your package

  • Be available to receive the package or make alternative arrangements

  • Inspect packages upon delivery and report damage within 48 hours

  • File claims with carriers for lost, stolen, or misdelivered packages

  • Contact us promptly with any questions or concerns regarding your order

11. Limitation of Liability

To the fullest extent permitted by law, MadreForte LLC shall not be liable for:

  • Delays in delivery caused by carriers or circumstances beyond our control

  • Lost, stolen, or misdelivered packages after they have been delivered to the carrier

  • Packages delivered to incorrect addresses provided by the customer

  • Failure to receive packages due to customer unavailability

  • Customs delays, duties, or fees for international shipments

  • Any consequential, incidental, or indirect damages arising from shipping delays or delivery issues

12. Changes to This Shipping Policy

We reserve the right to update, modify, or replace any part of this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date.

It is your responsibility to review this Shipping Policy periodically for changes. Your continued use of our website and placement of orders following the posting of any changes constitutes acceptance of those changes.

13. Contact Information

If you have any questions, concerns, or issues regarding shipping, please contact us:

MadreForte LLC
Email: support@madreforte.com
Website: www.madreforte.com

We strive to respond to all inquiries within 48 hours during business days (Monday through Friday, excluding holidays).

Thank you for shopping with MadreForte LLC. We appreciate your business and are committed to delivering your empowering fashion with care and efficiency.

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